Terms and Conditions

CLUB/BUSINESS COPYRIGHT OWNERSHIP IS THE CUSTOMERS RESPONSIBILITY, PLEASE ENSURE THE LOGO IS YOUR COPYRIGHT.

Unless you have paid separately for the designing of your exclusive motif, or supplied it to us in design stitch format/ vector file, ie on a computer disk, this motif remains the property of Top Gear Promotional Clothing.
You can at any time, purchase the property of the motif, for the cost of £15.00 or £10.00 for the vector format.

If you do use the motif for a period of 2 years (or less by mutual agreement), we will assume that you no longer wish us to keep it for your exclusive use. In this case, to offset the design costs that we have invested, we reserve the right to use this motif (if suitable) as a stock motif, or if not suitable for re-use, to delete it from our computer file. There therefore could be a re-design cost, if at a later time (after 2 years) you want us to reinstate the motif.

Shipping Policy:

Damaged or opened cartons must be checked or refused on delivery. Please note delivery dates quoted are a guide only and will not be legally binding unless specified as part of a contract. Please contact us within 3 days of receiving any shorfalls, damaged etc..

Please check that your shipping address is correct, Top Gear Promotional Clothing is not responsible for customer provided information.

We mostly use Royal Mail 2nd Class for smaller deliveries, and occasionally use Hermes/UPS for larger quanties.  Please visit their websites for delivery guides based on which delivery method you may have chosen when placing the order.  A dispatched email will be sent to let you know when your goods are on their way.

Prices and Payment:

Top Gear Promtional Clothng reserves the right to alter prices and garment specifications without prior notice. All items remain the property of Top Gear Promotional Clothing until paid for in full.

Returned cheques will be charged at £2.00 per representation.


Refunds:

Due to the customised nature of the products, refunds are not available on customised orders unless the products are defective. If you believe your products are defective you must contact Top Gear Promotional Clothing immediately. Please ensure that all designs/text are correct when placing an order. We cannot refund if you have sent incorrect text , we can only refund/exchange if we have made the error.  On non embroidered/printed items there will be a minum charge of £25.00 or 15% whichever is the greater value for re-stocking.

Written notice must be given to us via email within 7 days of receiving the goods that you wish to return the goods and state the reason for returning 
or you have the right to cancel within 7 days via email .  If you decided to send the goods back with no written notice then we have the right not to accept the goods back. 

Returns will not be accepted if products have been used, worn or washed. Refunds will be credited less carriage charges (occcured when returning) if returned in good condition within 7 days.  Whilst dispatch or collection or delivery lead times may be indicated to the Customer in good faith at the time of enquiry, goods offered are subject to actual availability at the time of order processing and Top Gear Promotional Clothing accepts no responsibility for any delay in supply whatever the reasons.


COMPLETION OF ORDERS IS DEPENDENT ON THE AVAILABILITY OF GARMENTS FROM OUR SUPPLIER. IN THE EVENT OF A TEMPORARY NON-AVAILABILITY, WE RESERVE THE RIGHT TO EXTEND THE 15 WORKING DAY COMPLETION PERIOD. OR IF THE COMPLETE ORDER IS REQUIRED WITHIN 10 WORKING DAYS, TO MAKE AGREED SUBSTITUTE GARMENT CHANGES.

COLOUR REPRESENTATION IS ONLY AS ACCURATE AS THE WEB DESIGN PROCESS ALLOWS.

CLOTHING IS NOT KEPT IN STOCK DUE TO THE VAST RANGE, BUT ORDERED FROM OUR SUPPLIERS ON TUESDAYS AND FRIDAYS.

Privacy Policy & Cookies

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1)        What information do we collect?
We may collect, store and use the following kinds of personal data:
(a)        information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b)        information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c)        information that you provide to us for the purpose of registering with us.
(d)        information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e)       any other information that you choose to send to us.
(2)        Cookies
We use cookies on this website.  A cookie is a text file sent by a web server to a web browser, and stored by the browser.  The text file is then sent back to the server each time the browser requests a page from the server.  This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer's hard drive.  We may use the inforamtion we obtain from the cookie in the administration of this website, to improve the website's usabilty and for marketing purposes.  We may also use that inforamtion to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites, including this one.
We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
(3)        Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a)        administer the website;
(b)        improve your browsing experience by personalising the website;
(c)        enable your use of the services available on the website;
(d)        send to you goods purchased via the website, and supply to you services purchased via the website;
(e)        send statements and invoices to you, and collect payments from you;
(f)         send you general (non-marketing) commercial communications;
(g)        send you email notifications which you have specifically requested;
(h)        send to you our newsletter and other marketing communications (relating to our business) which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at sales@top-gear-embroidery.co.uk;
(i)         provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j)         deal with enquiries and complaints made by or about you relating to the website; We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4)        Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a)        to the extent that we are required to do so by law;
(b)        in connection with any legal proceedings or prospective legal proceedings;
(c)        in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and Except as provided in this privacy policy, we will not provide your information to third parties.
(5)        International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
 
(6)        Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All electronic financial transactions you make to or receive from us will be encrypted using SSL technology as provided by PayPal payment processing and Google Checkout.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(7)        Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
 
(8)        Your rights
You may instruct us to provide you with any personal information we hold about you.  You may instruct us not to process your personal data for marketing purposes by email (to sales@top-gear-embroidery.co.uk) at any time.  (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(9)        Third party websites
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10)      Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11)      Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@top-gear-embroidery.co.uk or by post to 8 Wellington Way, Salisbury, Wiltshire, SP2 9BX

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